FAQs

Do I get to have a trial period if I want to use your service?

A 5 day trial period is only available for Virtual Assistant and Media Monitoring services.

How do I sign up?

Go to Sign Up and fill in all required details. Once we receive your application, we will contact you and discuss with you how we can be of help.

How long does my account to take effect after I signed up?

Once you signed the contract and agreed on the terms and condition, your account is active immediately.

Is there a non-disclosure agreement given after I sign up as my files are confidential?

Yes we do have. It will be issued after you signed the contract.

How are charges applied during the weekend?

Urgent tasks over the weekend is charged at 1.5 times of the normal rate

How do I be charged if I exceeded my allotted time?

Kindly refer to our plan list.

Is there a penalty charge if I want to cancel my plan on the spot?

50% of the monthly service fee will be imposed if plan is cancelled within 15 days.

Where is your team located?

Our team is located in the Philippines. The main office is based in Singapore.

What are the qualifications of your team?

Our team is composed of management graduates and professionals with broad experiences in the areas of writing, editing, proofreading, project management and event planning. The team is detailed and analytical with a deep respect for privacy and client confidentiality.

Can I contact directly to the assigned virtual assistant?

Yes you can liaise directly with our Virtual Assistant via email, phone and sms.